OYO Changes Check-In Rules: No Room for Unmarried Couples in Meerut
OYO, one of India’s leading travel booking platforms, has introduced a new check-in policy that prohibits unmarried couples from checking into its partner hotels in Meerut. The policy, implemented in response to local feedback, aims to promote “responsible hospitality” and address social concerns.
Under the revised guidelines, all couples must present valid proof of their relationship at the time of check-in. This applies to both online and walk-in bookings. OYO has given partner hotels the discretion to decline bookings for unmarried couples, aligning with local social and cultural sensibilities.
The initiative began in Meerut, where OYO partner hotels have been directed to enforce the policy immediately. The company may expand these guidelines to other cities based on feedback from the ground.
OYO stated that this decision follows repeated requests from civil society groups in Meerut and petitions from residents in other cities. These groups urged the company to address concerns related to hotel stays by unmarried couples.
Pawas Sharma, OYO’s Region Head for North India, emphasized the company’s commitment to balancing individual liberties with community concerns. “We respect personal freedom but also recognize the importance of working with law enforcement and civil society groups in the markets we operate in,” Sharma said.
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This move is part of OYO’s broader efforts to build a brand image focused on family-friendly and safe hospitality. The company aims to provide a secure environment for families, students, business travelers, and solo travelers. It has taken steps such as blacklisting hotels accused of promoting immoral activities. Additionally, it conducts joint seminars on hospitality safety with local authorities.
In addition to the new guidelines, OYO is implementing initiatives across India to improve safety standards. These include penalizing unauthorized hotels using the OYO brand and introducing longer-stay programs to encourage customer trust and loyalty.
No law in India prohibits unmarried couples from staying in hotels. However, the decision to allow check-ins lies with the hotel management. OYO’s new policy highlights the influence of local customs and societal norms in shaping hospitality practices.
